The Decision Routing Map
Nothing moves until you touch it.
In two weeks, you'll know which decisions land on you that shouldn't, why the operation sends them to you, and who they go to instead.
- $1,500.
- Two weeks.
- Three seats, closing when filled.
Don't believe me. Count it.
Before you spend anything, look at last week. Three numbers.
How many decisions landed on you that someone else could have made.
Roughly how long each one sat waiting for you.
What one of those waits cost. A late order, a stalled quote, a person who stopped bringing you problems.
Then split the list: the decisions only you could make, against the ones that should have gone somewhere else.
If nearly all of them were yours to make, the map is not for you. Keep your money.
Why everything still comes to you
You cannot design the process while you are inside it. That is why it routes to you.
I was leading an eleven-country distribution organization when decisions that belonged three levels down kept landing on my desk. I read it as a discipline problem. It was not. People were looking for information the organization never gave them. Strategy lived in my head and the numbers lived in my inbox, so the only reliable place to get an answer was me.
Nobody was disengaged. They were correctly reading a system that was never built to receive them.
What happens in the two weeks
The Diagnostic. Twelve questions. It tells us both whether the map fits before anyone books a call.
Written intake. You list the decisions that reached you recently and where they came from.
One hour together. We walk the inventory: where each decision starts, where it stalls, and why it ends up with you.
The map. A written record of every decision that reached you and shouldn't have, why the operation sends it to you, and who takes it instead, costed in your own numbers.
One hour readout. We go through the map line by line.
- Included:
- the 19-framework toolkit from The Resilience Engine.
- Your time:
- two to three hours across the two weeks.
If the map doesn't name decisions you'd move off your desk, you don't pay.
Who it is for
Owners and operators of organizations or operating units, roughly $5M to $50M, where every exception routes to one person who has the authority to change that and hasn't. Any industry.
It tends to matter when something forces the question: preparing for a sale or a successor, a growth jump the team can't absorb, a key person leaving, or the plain fact that you can't step away.
Who it is not for
- Anyone looking for personal productivity, focus or time management.
- Anyone without authority over how work routes in their operation.
Questions owners ask
- We're not in your industry.
- The unit is who decisions route to, not the industry. I have done this work in apparel and textiles and in healthcare distribution.
- This sounds like a funnel into advisory.
- No. The map is the product. Most owners run it themselves with the toolkit. Some ask for help. Either is fine.
- I don't have time for this.
- Two to three hours of yours across two weeks, against the waits you just counted.
- I can figure this out myself.
- You cannot design the process while you are inside it. That is why it routes to you.
- $1,500 for a document.
- Go back to your count. If the waits you found cost less than that, don't buy it.
Three seats. Closing when filled.
Oscar Chavarria has spent nearly 30 years running operations in apparel, textiles and healthcare distribution. He is the author of The Resilience Engine.